Contact Amo Water Restoration

What can you do while you wait for the crew in Amo?

Start by making the area safe, then cut off the water at the closest valve you can reach. You don't need to clean anything up before you call.

• Unplug nearby electronics only if the outlet and the floor around it are dry, and leave anything sitting in water where it is until the power is off.
• For a single fixture, close the valve under the sink or behind the toilet. For anything you can't trace, close the main valve.
• Water rising from a basement floor drain usually means the sewer line is backing up. Keep people and pets away from it and hold off on laundry and showers until the crew checks it.
• If water is coming in from outside after heavy rain near Mill Creek, move valuables to a higher floor and stay out of moving water.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• Move rugs and electronics off the wet floor, and set squares of foil or plastic under furniture legs so the finish doesn't stain the carpet.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What details help the crew show up ready in Amo?

The first call takes a few minutes, and most of it is about where the water came from and how far it spread.

• Whether you were able to close the main valve.
• Whether anything came up through a basement floor drain, since older sewer lines in Amo can back up in heavy rain.
• Whether water is under the house in the crawl space as well as inside.
• When you first noticed it, because the drying plan depends on how long materials have been wet.
• Whether the power to the wet area is on or off.
• The name of your insurance company, if you've already decided to file.
• A good callback number, in case the call drops.

Short answers are enough, since the crew will look at everything again in person.

What should you expect when the crew shows up in Amo?

The crew starts by finding the source and making sure it's stopped, and they check that the power in the wet area is safe before any equipment goes in.

With the source stopped, they use moisture meters to find where the water spread inside walls and under floors, and the crew photographs each area for the photo report.

Our water restoration manager is IICRC certified. The IICRC's S500 standard covers professional water damage restoration, and its S520 standard covers mold remediation.

We document the damage with a photo report and walk you through what we found, so you can decide with your insurance company.

When sewage is involved, the area is cleaned before it's dried, and the crew walks you through which soaked materials need to come out.

The drying plan follows the readings. Equipment stays until the meters show the materials are dry, and the crew checks progress along the way.

Which details about Amo homes help the crew plan?

Typical houses here are farmhouse style homes. Since full basements and crawl spaces are both common here, tell us which one your house has, because it changes where the crew looks first. Cast iron drain lines in older houses corrode or let roots in over time, which can lead to backups. If your lot sits low, storm water and groundwater can come in through the foundation, so tell us if the water came from outside. Mention any of this when you call, and the crew will plan around it.

Where does the Amo number take calls from?

The Amo crew covers these neighborhoods:

• Pearl Street Corridor · most with basements
• Church Street Area · crawl spaces are common
• Stilesville and Amo Rural Fringe · much of it from the 1970s to 1990s, basements are common
• North Pearl Street Residential · finished basements are common
• County Road 450 S Acreage Properties · most with basements

We also take calls from nearby Coatesville, Clayton, Heritage Lake, Belleville, Danville, Kensington, Monrovia and Station Hill. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. You can read more about water damage restoration in Amo and basement flooding.

What do Amo homeowners ask before they call?